We are used to here stories about bad customer service in India, on a daily basis. Especially after experiencing the service level in the western world (even though queues are quite long in Walmart for returning items!), you don't expect much and use the 'buyer be aware' approach always.
And, you vent about it in web sites when you get bad service and you are helpless. So, it is very rare that you post about the good service that you got. Experienced such a case recently and it was a good feeling.
Brought a showcase from Nesta furniture after a long search. Hint: if you are doing R2I and have a good showcase that you want to keep, by all means do, it is worth it -- a teak showcase can offset you by Rs. 40,000 - 50,000, that is $900 for you!. Custom made ones are even more expensive. It is hard to get simpler/cheaper ones in the regular furniture stores.
You can get crockery showcase type ones but we were looking for a simpler one, for the living room. This is also called bar unit.
We went for the showcase at Nesta - the model looked good and sturdy. Was delivered the next day. However, when they opened the package, glass door was broken. So, assemblers put the work on halt (yes, you don't do the assembly here, like the Ikea's of the world) and said they will come back with a new one. So, the headache started. They did come back the next day, assembled it again with new door glass. But, the hinges were different and the door was shaky since hinges were fitted in incorrect place. You might be thinking - yes, that is the Indian service but...
When checked again, saw that the corner of the glass was cracked. Without much of replacement, called the store - to my surprise, the person said they will do something about it. I said I will visit the store next day and I did. Made sure I take the pictures as well(and ready for hard talk!). To my surprise, they asked me whether I am happy with the one in the store. Since it was exactly the same as the one we were looking for, I said 'yes'. It was delivered with 3 days, assembled and we had exactly what we wanted!
Unlike other stores, Nesta people were ready for the replacement, just over the phone. I liked that. And, I am making sure I am posting on that in a public forum. Hope to have more such experiences in the coming days ...
And, you vent about it in web sites when you get bad service and you are helpless. So, it is very rare that you post about the good service that you got. Experienced such a case recently and it was a good feeling.
Brought a showcase from Nesta furniture after a long search. Hint: if you are doing R2I and have a good showcase that you want to keep, by all means do, it is worth it -- a teak showcase can offset you by Rs. 40,000 - 50,000, that is $900 for you!. Custom made ones are even more expensive. It is hard to get simpler/cheaper ones in the regular furniture stores.
You can get crockery showcase type ones but we were looking for a simpler one, for the living room. This is also called bar unit.
We went for the showcase at Nesta - the model looked good and sturdy. Was delivered the next day. However, when they opened the package, glass door was broken. So, assemblers put the work on halt (yes, you don't do the assembly here, like the Ikea's of the world) and said they will come back with a new one. So, the headache started. They did come back the next day, assembled it again with new door glass. But, the hinges were different and the door was shaky since hinges were fitted in incorrect place. You might be thinking - yes, that is the Indian service but...
When checked again, saw that the corner of the glass was cracked. Without much of replacement, called the store - to my surprise, the person said they will do something about it. I said I will visit the store next day and I did. Made sure I take the pictures as well(and ready for hard talk!). To my surprise, they asked me whether I am happy with the one in the store. Since it was exactly the same as the one we were looking for, I said 'yes'. It was delivered with 3 days, assembled and we had exactly what we wanted!
Unlike other stores, Nesta people were ready for the replacement, just over the phone. I liked that. And, I am making sure I am posting on that in a public forum. Hope to have more such experiences in the coming days ...
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